Terms & Conditions

By using this website, you confirm that:

• You are at least 18 years of age, or
• You are using the website under the supervision of a parent or legal guardian.

• All prices displayed on the website are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• Product images are for illustrative purposes only. Actual packaging, appearance, or colour may vary slightly.
• We reserve the right to modify product specifications, availability, pricing, offers, or promotions without prior notice.
• Errors in pricing or product information may result in cancellation of an order, even after payment has been made.

• Orders are confirmed only after successful payment and acceptance by Crunchy Cashews.
• We reserve the right to refuse, cancel, or limit any order at our sole discretion.
• Payment methods may include UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
• In case of payment failure, the order will not be processed.

• We currently deliver to serviceable locations across India.
• Estimated delivery timelines are indicative and not guaranteed.
• Delivery delays caused by courier partners, weather conditions, strikes, government actions, natural disasters, or other events beyond our control shall not result in liability on our part.
• Delivery availability depends on pincode serviceability.

• Our products are food items and should be stored according to the instructions provided on the packaging.
• Customers are responsible for ensuring proper storage after delivery.
• Individuals with nut allergies or food sensitivities should carefully review product ingredients before consumption.
• Crunchy Cashews shall not be responsible for issues arising due to improper storage, handling, or consumption after delivery.

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, complete, and updated information.
• You are responsible for all activities conducted through your account.

• All content available on this website, including but not limited to text, images, graphics, product descriptions, logos, trademarks, packaging designs, videos, and website content, is the exclusive property of Crunchy Cashews and is protected under applicable intellectual property laws.
• Unauthorized copying, reproduction, distribution, modification, or commercial use is strictly prohibited.

Due to the nature of food products and hygiene regulations, all sales are final and products cannot be returned once delivered.

Replacement requests may be considered only for:

• Damaged products
• Broken seals
• Incorrect items delivered
• Products received in unusable condition

All claims must be reported within 24 hours of delivery.

To the maximum extent permitted by law:

• Crunchy Cashews shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.
• Our total liability for any claim shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

Users shall not:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to website systems.
• Copy, scrape, or misuse website content.
• Interfere with the proper functioning of the website.

• These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
• Any dispute arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the courts located in Siliguri, West Bengal.

• Crunchy Cashews reserves the right to modify these Terms & Conditions at any time without prior notice.
• Continued use of the website following any updates constitutes acceptance of the revised Terms.

For any questions, complaints, or support requests: